Returns & Shippings
RETURNS & SHIPPINGS GENERAL INFORMATION:
DELIVERY OF PRODUCT
We will deliver the purchased product as soon as possible and, in any case within 30 calendar days from the date on which your order has been accepted.
You agree that we will not perform the delivery of purchased products if the price cannot be charged on your credit card for any reason. In such case we will inform you that we will not perform the delivery, giving to you a further term of 7 days from the receipt of our email for performing the payment obligation. If you do not perform the payment obligations within such term the contract shall be considered as terminated.
During sales period, deliveries may take 2 or 3 business days longer than usual.
IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
• You own the products once we have received payment in full and they have been delivered to you.
• Please be mindful that all deliveries will require someone to be in to receive the delivery and provide a signature upon receipt,
• We will be unable to redirect orders to a different address once items have been shipped,
• If our carriers do not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
• If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
During the order process we will let you know the date which we will provide the products to you, this will be dependent on the shipping method and location you have selected prior to placing your order. Estimated delivery times are to be used only as a reference and will commence from the shipping date which we will write and inform you of.
All Shipping costs for orders over 800$ are free of charge.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
Destination Shipping method
Worldwide DHL Express
Shipping costs Delivery times
150$ 4-6 business days
80$ 11-14 business days
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
REFUNDS AND RETURNS
You can generate your RAN within 15 days from the date of delivery of your items, and ship your return within 15 days from the creation date of the RAN. You can ship items exclusively from the country they were sent.
Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.
Items must be returned in their original packaging with the swing tags attached.
MonaLizabeth does not take responsibility for damage that occurs during the return process; please ensure that the goods are well protected when returned to us.
MonaLizabeth is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by recorded delivery. It is advisable to obtain a proof of postage if using the Post Office.
If you have met all the conditions requested, the Vendor will refund you the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
MonaLizabeth is always available to answer any question regarding your orders, returns or refunds. Send an email with your doubts and questions: we will be happy to assist you.
HOW TO RETURN AN ITEM
1. FILL IN A RETURN INVOICE
You will then need to complete the Returns Proforma Invoice, that was received with your order, with all the relevant details. This will need to be included in your return to process the refund promptly. If you have lost the Return Proforma Invoice, you may contact us.
3. PREPARE THE PACKAGE
Put the items that you wish to return and the return form in the package. Complete 4 copies of the return form: 1 copy must be placed inside the package and the other 3 handed to the courier.
Stick the pre-printed adhesive labels on the outside of the package.
4.SHIPPING FOR RETURN
Returns can be sent through a courier, using the pre-printed label and following the instructions enclosed in the package. Please, arrange the collection of your return following the instructions according to the courier. You can find this information on the return label.
Unit 8, Floor 4
Yaakov Dori Street,
The returned items must be picked up by the courier within 15 days from the date when you submitted the return authorization form.
After the Vendor has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance. Whatever the form of payment you used (credit/debit card or cash on delivery), the refund procedure will start as soon as possible, at least within 15 working days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
You will receive your refund within 15 working days from the date your return is received at our studio. An email notification will be sent once your return has been processed. For orders cancelled prior to shipment, the refund will be made within 5 working days of the acceptance of the request.
If your order has been shipped outside IL, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.